This week the team talks about the definition of SLAs or service level agreements, SLOs or service level objectives, backup policies and the basics behind data recovery.
The team sets up scenarios of thing people need to think about when defining what it takes to define a service level agreement. In addition, we identify, yet again, the only real way to know how you are able to meet your service levels is by testing your recovery capabilities. We also outline today's technologies that are able to help clients test their environment in a much more pragmatic way.
Hope you enjoy.